Module M8

M8 • Partner Scale

Scale delivery through partners without losing quality: enablement, QA gates, metrics, and incident learning loops.

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Track

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Progress

1) Outcomes & timebox 2) Core concepts 3) Trust boundaries & controls 4) Evidence & proof artifacts 5) Mini case study 6) Worksheet (download)

Outcomes & timebox

Enterprise grade = clear outputs

By the end you can

Explain the enterprise operating model for partner scale
Identify control points, owners, and escalation paths
Define evidence outputs that satisfy enterprise review
Produce a reusable artifact template for your Proof Pack

How to use this module

Read the tables, then complete the scenario + worksheet. Download the artifact to your delivery repo.

Enterprise test If a bank asked “show me,” you can hand them controls + evidence + runbook steps within 10 minutes.

Core concepts

Vocabulary + enterprise expectations

Operating model

What “good” looks like

Scale component	What it is	Failure mode	Control	Evidence
Enablement	Training + docs	Inconsistent delivery	Standard curriculum	Completion metrics
Quality gates	Checks before go-live	Bad deployments	Gate checklist	Gate signoff
Metrics	Outcomes tracking	No feedback loop	KPIs + reviews	KPI reports
Partner tiers	Capability levels	Overpromising	Tier requirements	Tier audit
Incident learning	Postmortems	Repeat failures	Corrective actions	CAPA records

Turn each row into: owners → controls → monitoring → evidence.

Roles

Who owns what

Partner enablement lead

Owns training, certification, and partner readiness.

QA/controls owner

Owns quality gates and go-live checks.

Program owner

Tracks metrics, incidents, and continuous improvement.

Clarity closes deals Ambiguous ownership = buyer assumes risk = approval stalls.

Trust boundaries & controls

Where enterprise risk actually lives

Boundaries

Boundaries you must control

Boundary A: Partner claims → Proof

Partners must prove capability.

Evidence: Tier checklist + certification records

Boundary B: Delivery → QA gates

No go-live without gates.

Evidence: Gate signoff + evidence

Boundary C: Incidents → Improvement

Incidents must drive change.

Evidence: Postmortems + CAPA

Minimum control set

Controls you must be able to prove

Partner tiering (requirements + audits)
Go-live quality gates
Enablement completion tracking
Outcome KPIs and review cadence
Incident CAPA (corrective actions)
Shared templates (SOW/runbooks/evidence)

Buyer question “If this breaks at 2am, who sees it, what do they do, and where’s the evidence?”

Evidence & proof artifacts

What makes enterprise buyers trust you

Proof artifacts

Add these to your Proof Pack

Partner Tier Requirements
Go-live Gate Checklist
Partner Scorecard Template
CAPA Template
Enablement Completion Report

Evidence rule

Evidence must be time-bound, attributable, and reviewable — without leaking private keys or customer PII.

Template

Downloadable artifact

Complete the worksheet below and download a Markdown file to your repo.

Mini case study

Enterprise thinking in 10 minutes

Scenario

Partner delivery quality regression

A partner causes two avoidable incidents in a month. Buyer asks: “How do you enforce quality and prevent repeats?”

Your response must include

Quality gate enforcement
Tier downgrade/remediation plan
CAPA actions and deadlines
Evidence of training completion
Metrics trend review

Write your ops response

Write 6–12 lines you could hand to an enterprise buyer.

Download as .md

Optional, but it turns training into a deliverable.

Worksheet

This becomes your capstone foundation

Fill & download

Fill the fields and download the artifact for your Proof Pack.

Partner tier requirements Go-live gate checklist Partner scorecard KPIs

Download Artifact →

What “enterprise grade” means

Not statements — outputs

Every module produces an artifact: checklist, runbook section, control matrix, or proof pack component.

Measurable gates

Quizzes + capstone + exam. Completion is earned by passing gates.

Repeatable delivery

Templates, owners, SLAs, and evidence. That’s what closes enterprise deals.

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