M7 • Delivery Playbooks
Enterprise delivery: discovery → architecture → integration → acceptance, with proof packs and cadence.
Outcomes & timebox
- Explain the enterprise operating model for delivery playbooks
- Identify control points, owners, and escalation paths
- Define evidence outputs that satisfy enterprise review
- Produce a reusable artifact template for your Proof Pack
Read the tables, then complete the scenario + worksheet. Download the artifact to your delivery repo.
Core concepts
What “good” looks like
| Phase | Goal | Key artifact | Risk | Evidence |
|---|---|---|---|---|
| Discovery | Align success criteria | Discovery doc | Scope creep | Signed requirements |
| Architecture | Design trust boundaries | Architecture doc | Unclear controls | Control matrix |
| Integration | Implement + test | Runbook draft | Hidden failure modes | Test evidence |
| Acceptance | Signoff and handoff | Acceptance checklist | Unmeasurable success | Signoff record |
| Operations | Sustain day-2 | Ops playbook | Drift | Evidence exports |
Turn each row into: owners → controls → monitoring → evidence.
Who owns what
Delivery lead
Solution architect
Customer owner
Trust boundaries & controls
Boundaries you must control
Boundary A: Requirements → Scope
Scope must be written and signed.
Boundary B: Design → Controls
Controls must map to risks.
Boundary C: Delivery → Acceptance
Acceptance must be testable.
Controls you must be able to prove
- Weekly cadence (status + risks + decisions)
- Acceptance criteria (measurable, testable)
- Control matrix (risk → control → evidence)
- Runbook draft during integration
- Change control for scope changes
- Proof pack delivered at acceptance
Evidence & proof artifacts
Add these to your Proof Pack
- Discovery Doc Template
- Control Matrix Template
- Acceptance Checklist Template
- Weekly Status Template
- Proof Pack Delivery Checklist
Evidence rule
Downloadable artifact
Complete the worksheet below and download a Markdown file to your repo.
Mini case study
Scope change request mid-delivery
Customer adds new requirements mid-stream. Buyer asks: “How do you control scope and protect timelines?”
- Change request process
- Impact assessment (time/cost/risk)
- Approval chain
- Updated acceptance criteria
- Evidence of decision
Write 6–12 lines you could hand to an enterprise buyer.
Worksheet
Not statements — outputs
Every module produces an artifact: checklist, runbook section, control matrix, or proof pack component.
Measurable gates
Quizzes + capstone + exam. Completion is earned by passing gates.
Repeatable delivery
Templates, owners, SLAs, and evidence. That’s what closes enterprise deals.