Module M6

M6 • AgentOps Operating Model

Run agents like enterprise products: specs, guardrails, telemetry, change control, and incidents.

← Previous Take Quiz Mark Module Complete Next →

Track

—

Progress

1) Outcomes & timebox 2) Core concepts 3) Trust boundaries & controls 4) Evidence & proof artifacts 5) Mini case study 6) Worksheet (download)

Outcomes & timebox

Enterprise grade = clear outputs

By the end you can

Explain the enterprise operating model for agentops operating model
Identify control points, owners, and escalation paths
Define evidence outputs that satisfy enterprise review
Produce a reusable artifact template for your Proof Pack

How to use this module

Read the tables, then complete the scenario + worksheet. Download the artifact to your delivery repo.

Enterprise test If a bank asked “show me,” you can hand them controls + evidence + runbook steps within 10 minutes.

Core concepts

Vocabulary + enterprise expectations

Operating model

What “good” looks like

AgentOps element	What it is	Why enterprise cares	Control	Evidence
Spec	What agent is allowed to do	Scope control	Spec review + signoff	Versioned spec
Guardrails	Constraints + policies	Prevents unsafe actions	Policy checks	Guardrail logs
Telemetry	Signals of behavior	Detects drift and incidents	Monitoring + alerts	Telemetry dashboards
Change control	Controlled updates	Reduces regressions	Approvals + rollback	Release record
Incident response	Runbooks + postmortems	Operational maturity	On-call + IR	Postmortem pack

Turn each row into: owners → controls → monitoring → evidence.

Roles

Who owns what

Agent owner

Owns spec, success metrics, and ongoing change control.

Ops/SRE owner

Owns telemetry, alerts, incidents, and on-call.

Security reviewer

Approves guardrails and policy enforcement.

Clarity closes deals Ambiguous ownership = buyer assumes risk = approval stalls.

Trust boundaries & controls

Where enterprise risk actually lives

Boundaries

Boundaries you must control

Boundary A: Agent → External systems

Agents must not exceed permissions.

Evidence: RBAC + allowlist + audit logs

Boundary B: Model behavior → Operations

Drift must be detectable.

Evidence: Telemetry thresholds + alerts

Boundary C: Changes → Production

Updates must be controlled.

Evidence: Release gates + rollback evidence

Minimum control set

Controls you must be able to prove

Agent spec with versioning
Guardrails (policy checks, tool allowlists)
Telemetry (latency, errors, policy violations)
Change control with rollback plan
Incident response + postmortems
Access boundaries (least privilege)

Buyer question “If this breaks at 2am, who sees it, what do they do, and where’s the evidence?”

Evidence & proof artifacts

What makes enterprise buyers trust you

Proof artifacts

Add these to your Proof Pack

Agent Spec Template
Guardrails Policy
Telemetry Dashboard Checklist
Release Checklist
Incident Postmortem Template

Evidence rule

Evidence must be time-bound, attributable, and reviewable — without leaking private keys or customer PII.

Template

Downloadable artifact

Complete the worksheet below and download a Markdown file to your repo.

Mini case study

Enterprise thinking in 10 minutes

Scenario

Agent starts triggering policy violations

Telemetry shows a spike in policy violations after a new release. Buyer asks: “How do you contain and prove remediation?”

Your response must include

Rollback or kill switch decision
Guardrail enforcement evidence
Telemetry screenshots/exports
Change approval record
Postmortem and prevention steps

Write your ops response

Write 6–12 lines you could hand to an enterprise buyer.

Download as .md

Optional, but it turns training into a deliverable.

Worksheet

This becomes your capstone foundation

Fill & download

Fill the fields and download the artifact for your Proof Pack.

Agent spec (allowed tools + outputs) Guardrails checklist Telemetry thresholds

Download Artifact →

What “enterprise grade” means

Not statements — outputs

Every module produces an artifact: checklist, runbook section, control matrix, or proof pack component.

Measurable gates

Quizzes + capstone + exam. Completion is earned by passing gates.

Repeatable delivery

Templates, owners, SLAs, and evidence. That’s what closes enterprise deals.

Take M6 Quiz → Next Module →